When I first arrived Shanghai, I took my dad’s suggestion of being a VIP member at the Bank of China. This supposedly enables their clients to have quicker and more efficient service as well as being able to use any ATM in China to get cash. I am flustered because for some reason, the past three times I went to visit this bank had not been easy. First time, I went up to the VIP counter upstairs supposedly to get a personal banker to help me setup my ATM card since I had left in back in the States. I went a little earlier knowing that the banks here close at 4pm so they would have plenty of time to help me. I arrived at the banker and he said that the normal woman who does these transactions is not here and referred me to go downstairs to the normal tellers. I got downstairs and had to get a ticket and waited on their sofa. After waiting about 30 mins, my number was finally called. Then when I got to the counter to file for a new card, it took them another 30-45 mins. This was very new to me, as I have never signed so many papers to get a lost ATM card before. So then they told me it would take 7 days. A few days after, I went in again to exchange some american dollars to RMB to hold me off a bit and same they had me signing a bunch of forms to just exchange $200! Finally, today (7 days later) I went in for my new card, and the VIP section was closed on Sundays so I waited patiently by the teller to get my card. The whole process today took another hour when there were only 1 person ahead of me!!! Oh my dear Shanghai, can you please start organizing your banking system so that your customers can have a better experience? I wonder, are there other Banks in Shanghai that have faster and better service?